Shipping, Exchanges, Returns and Cancellations Policy
Receiving the Order:
After placing an order, the customer will receive an email confirming that the order has been received by the Company. If such a notification has not been received, the customer shall call the Customer service at the number: (+972) 8-679-7800 or by email: [email protected].
All orders are shipped from Israel and may be liable for custom duties and local taxes. Where this is the case, customer will need to pay these costs to release the order. Please note that the Company is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
Exchanges and/or Returns:
In order to exchange or return a product purchased on the Company’s website, you can email [email protected].
The order number, product name and the reason for the return must be written in the email.
Upon receipt of the email, one of the Company’s service representatives will contact the customer to complete the procedure.
The Company will verify that the product has the label attached to it, has not been used, is in the original packaging with an attached receipt and subject to all applicable laws.
A customer who purchased a product through the website is obligated to check the product he purchased immediately upon receipt.
Cancellation of a transaction will be possible on the condition that the product has been returned by the customer to the Company, when it is not damaged, has not been used, is in its original packaging, has an attached invoice and subject to applicable laws.
Any refund given by the Company for canceling a transaction will be transferred exclusively to the credit card and/or payment method through which the canceled transaction was made from.
The customer’s right to cancel a transaction does not detract from the Company’s right to claim its damages in the event of a canceled transaction and/or the return of products if the Company proves that their value has decreased which includes a change in the condition of a product while they were in the customer’s possession.
Notwithstanding the above, people with disabilities, senior citizens and new immigrants may cancel a transaction within 4 months from the date of making the transaction, receiving the product or a document summarizing the details of the transaction, whichever is later.
No refund and/or credit for shipping fees will be given.